Editing Microsoft Corporation (section)

=== Operational Changes and Leadership Shifts   ===
2017 saw significant operational changes and leadership shifts under CEO Satya Nadella.<ref>{{cite web |url=https://www.linkedin.com/pulse/examples-organizational-change-done-right-ceo-satya-nadellas-hedh |quote=CEO Satya Nadella reorganized Microsoft in 2017 to address stagnation and internal conflicts. }}</ref> One of the most notable management changes was the departure of COO Kevin Turner, marking a pivotal moment in Nadella’s strategy to prioritise cloud computing and enterprise software.<ref>{{cite web |url=https://techcrunch.com/2017/07/10/microsoft-experiences-the-triumph-and-tragedy-of-transformation/ |quote=Kevin Turner's departure as Microsoft COO marked a key turning point in the Satya Nadella era, leading to strategy shifts and personnel changes. }}</ref> This was accompanied by a corporate restructuring that dismantled product silos and aligned the organisation with a cloud-centric business model, focusing on Microsoft 365 and Azure.<ref>{{cite web |url=https://techcrunch.com/2021/11/12/microsofts-shift-to-the-cloud-is-a-lesson-in-corporate-evolution/ |quote=Microsoft shifted to a cloud-centric model, with Microsoft 365 and the Microsoft Graph playing pivotal roles in business model adaptation. }}</ref> The organisational restructuring also involved the most extensive sales reorganisation in Microsoft’s history, including layoffs and a strategic pivot towards cloud software,<ref>{{cite web |url=https://www.businessinsider.com/microsoft-sales-reorganization-layoffs-history-2017-8 |quote=Microsoft's 2017 sales reorganization was the most significant in its history, involving layoffs and a focus on cloud software. }}</ref> which enhanced organisational efficiency and market responsiveness. These business model adaptations were instrumental in addressing internal stagnation and adapting to global market demands, particularly in the face of declining PC sales. The impact was evident in Microsoft’s financial performance, with Azure emerging as a major revenue driver and cloud services contributing significantly to the company’s $90 billion GAAP revenue. However, the year was not without challenges; Microsoft faced a £1 billion legal claim in the UK over alleged anti-competitive practices in cloud licensing,<ref>{{cite web |url=https://www.independent.co.uk/business/microsoft-facing-ps1-billion-legal-claim-from-uk-businesses-b2657916.html |quote=Microsoft faced a £1 billion legal claim in the UK for allegedly overcharging users of rival cloud platforms for access to its Windows Server. }}</ref> prompting enhanced compliance measures.