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=== A Titan in Transition === Microsoft Corporation entered 2020 as a dominant force in the tech industry, its legacy built on decades of innovation. From its roots as a software giant, the company had evolved into a leader in cloud computing and productivity tools, with Azure and Office 365 becoming indispensable for modern businesses<ref>{{cite web |url=https://www.statista.com/topics/823/microsoft/ |quote=Microsoft is one of the largest cloud and computer software providers, with Microsoft Office being the most commonly used office software worldwide. }}</ref>. Historical milestones, such as the launch of Azure in 2010 and the acquisition of LinkedIn in 2016, had cemented its position in both enterprise and social networking spaces. By the start of the year, Microsoft’s financial health was robust, with 2019 revenues reaching $125.8 billion, driven largely by its cloud and productivity segments<ref>{{cite web |url=https://www.investopedia.com/articles/insights/072516/microsofts-competitive-advantage-inside-look.asp |quote=Microsoft Office 365 increased its market share due to flexible pricing, better support, and familiarity with legacy products. }}</ref>. However, the global landscape was about to shift dramatically with the onset of the COVID-19 pandemic. As remote work and digital solutions became the norm, Microsoft’s offerings surged in demand. Azure saw unprecedented growth as organisations migrated to the cloud, while Office 365’s flexibility and familiarity made it the go-to solution for remote collaboration<ref>{{cite web |url=https://www.investopedia.com/articles/insights/072516/microsofts-competitive-advantage-inside-look.asp |quote=Microsoft Office 365 increased its market share due to flexible pricing, better support, and familiarity with legacy products. }}</ref>. This global upheaval not only tested Microsoft’s resilience but also accelerated its growth, reinforcing its leadership in the tech industry.
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